Refund Policy

1. Overview

SEO Craze LLC ("we," "our," or "us") is committed to ensuring customer satisfaction with our digital marketing services. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through our website at seocraze.net. All payments are processed securely through Stripe, and this policy is designed to comply with Stripe's merchant requirements, applicable payment processor guidelines, and consumer protection standards.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscription plans (Starter, Growth, and Enterprise). If you are not satisfied with our services within the first 30 days of your initial subscription, you may request a full refund of your first month's payment, subject to the following conditions:

• The refund request must be submitted within 30 calendar days from the date of your initial payment.
• The guarantee applies only to the first billing cycle of a new subscription — it does not apply to renewals or subsequent billing periods.
• You must provide a reason for your dissatisfaction so we can improve our services.
• If work has been substantially delivered and implemented (e.g., a full website audit, published content, or launched campaigns), we reserve the right to issue a partial refund reflecting the value of services already rendered.

3. Subscription Cancellations

All our plans operate on a month-to-month basis with no long-term contracts. You may cancel your subscription at any time:

• Effective date: Cancellations take effect at the end of your current billing period. You will continue to have access to services until your current paid period expires.
• No prorated refunds: We do not issue prorated refunds for partial billing periods after the 30-day guarantee window has passed. If you cancel mid-cycle, your services remain active until the end of that billing period.
• How to cancel: You may cancel your subscription by emailing info@seocraze.net or by contacting us through our Contact page. We will confirm your cancellation in writing within 2 business days.

4. Custom Plans & One-Time Services

For custom plans and one-time service engagements:

• Refund eligibility for custom plans will be outlined in the individual service agreement or statement of work (SOW) provided at the start of the engagement.
• If no separate agreement exists, the 30-day money-back guarantee and general terms of this policy apply.
• One-time payments for deliverable-based work (e.g., website audits, one-time reports) are non-refundable once the deliverable has been provided to the client.

5. Advertising Spend

Any advertising spend (e.g., Google Ads, Meta Ads) paid directly to third-party advertising platforms is not eligible for refund by SEO Craze LLC. Advertising spend is separate from our service fees and is subject to the refund policies of the respective advertising platforms. We are not responsible for, and cannot process refunds on, third-party advertising expenditures.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at info@seocraze.net with the subject line "Refund Request."
2. Include your full name, the email address associated with your account, and your subscription plan.
3. Provide a brief explanation of why you are requesting a refund.
4. Our team will review your request and respond within 5 business days.

7. Refund Processing

Once a refund is approved:

• Refunds will be processed to the original payment method used at the time of purchase.
• Refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
• You will receive an email confirmation once your refund has been issued.
• We do not issue refunds via check, cash, or alternative payment methods.

8. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. Filing a chargeback without first contacting us may result in delays and additional fees. We are committed to resolving any billing concerns promptly and fairly. If you believe a charge is unauthorized or incorrect, please email info@seocraze.net immediately.

9. Service Modifications & Downgrades

If you wish to change your plan rather than cancel:

• Downgrades: Plan downgrades take effect at the start of your next billing cycle. No refund is issued for the difference between plan tiers during the current billing period.
• Upgrades: Plan upgrades can take effect immediately. You will be charged a prorated amount for the remainder of your current billing period.

10. Exceptions

Refunds will not be granted in the following circumstances:

• Failure to provide necessary access, materials, or approvals required for us to perform the agreed-upon services.
• Dissatisfaction with results that are inherently uncertain (e.g., specific search engine rankings, traffic volumes, or conversion rates), as SEO and digital marketing outcomes depend on numerous external factors beyond our control.
• Violation of our Terms of Service, including use of our services for prohibited activities.
• Requests made after the applicable refund window has expired.

11. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy. We will notify active subscribers of material changes via email.

12. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: